Hygiene concept at Hotel Palace Berlin

Hygienemassnahmen im Hotel

Dear guests,

The health of our guests and employees is very important to us. In order to make it easier for you to choose your hotel in the heart of Berlin, we would like to introduce our enhanced hygiene and cleaning measures to you with the current hygiene concept.

In our hotel, the highest hygiene standards apply. This includes, for example, the provision of hand disinfectants and regular hygiene training for our employees. Due to the current situation, we have intensified, increased, refined and expanded our hygiene measures.

We have set up additional disinfection points and signposting systems based on floor markings, marked distance regulations, masks and gloves are mandatory for all employees in the guest area as well as plexiglass partitions. In addition, the cleaning and disinfection intervals for particularly sensitive points and surfaces such as the reception, doorknobs, taps, light switches, elevators etc. have been significantly reduced.

We keep up to date with the latest information and recommendations from the Robert Koch Institute (RKI), the Federal Institute for Risk Assessment (BfR), the Federal Center for Health Education (BZgA) and the Federal Institute for Occupational Safety and Health (BauA).

You can be sure that compliance with staff and hand hygiene is a top priority at the Hotel Palace Berlin.

Breakfast is either served only in your room or in an enlarged breakfast area in a time window of one hour each at the following times (breakfast window must be booked in advance at the reception):

07:00 - 08:00 AM / 08:00 - 09:00 AM / 09:00 - 10:00 AM / 10:00 - 11:00 AM

Palace Terrace (depending on the weather) or Lobby Lounge: daily from 6:00 p.m. to 11:00 p.m., dishes until 10:00 p.m.

House of Gin: Thursday - Saturday from 6 p.m. to 11 p.m.

Room Service: daily from 7:00 a.m. to 11:00 a.m. & 6:00 p.m. to 11:00 p.m. (dishes available until 10:00 p.m.)

1. MEASURES AND HYGIENE RULES FOR OUR EMPLOYEES

Together with our company doctor, we have developed a consistent, clear and safe hygiene concept for all of our employees, regardless of whether they are in direct or indirect contact with you, our guests. Our Director of Quality & Training has trained all employees and strengthened their awareness and concentration on the complete compliance with our regulations and practical measures.

All employees are committed to the following guidelines:

  • Everyone is responsible for the application of the legal regulations for wearing masks and the observance of the minimum distances in public transport when there is no other way to get to work.
  • All employees pay close attention to their health and report symptoms immediately. Work begins only when the doctor classifies the condition as safe. When in doubt, employees are instructed to stay at home. The HR department is in close contact with the employees.
  • We provide gloves and masks for all employees. These are changed regularly - depending on the activity - and frequently.
  • The employees change their uniforms every day.
  • Dispensers with disinfectants are installed in all areas. Frequent use is mandatory. Hands must be washed with soap every hour and according to instructions.
  • Signs and notices remind you to keep to the minimum clearances in the "back-of-house" areas.
  • Meetings are only carried out with the prescribed minimum distance
  • Offices with more than one person have plexiglass partitions.
  • Together with the company doctor and the employer's liability insurance association, we have developed and trained action plans with instructions and procedures for possible infection scenarios. Every employee is informed.
  • Through our in-house digital extranet, we communicate several times a day about innovations, updates and remind employees of existing regulations.
  • All workplaces, i.e. surfaces such as floors, desks, tools and writing utensils are permanently disinfected.
  • Employee areas such as changing rooms and lockers, corridors and sanitary rooms are disinfected several times a day by our trained cleaning team, the same applies to door handles and banisters.
  • We have drawn up the prescribed risk assessments for all workplaces and regularly check that they are correct.
  • All prescribed minimum clearances are observed.
  • The hotel employees work together in clearly defined teams in order to be able to reconstruct possible infection chains.

2. CHECK-IN AND CHECK-OUT

  •  Our reception staff will be happy to inform you about the measures and precautions taken.
  • In order to be able to offer you an easy, hygienic and secure check-in and check-out procedure, some additional precautions were taken, such as plexiglass partitions, UV boxes for disinfecting room cards and pens, signage systems and contactless payment options are being expanded.
  • Hand disinfection stands are available in public areas and are strictly controlled.
  • If processes require a contact, minimum distances must be observed. If the minimum distance is less than 1.5 m, mouth and nose protection must be worn in all public areas.

3. GUEST ROOMS

  • When cleaning rooms, effective disinfectants and bleaches are used to destroy corona viruses, often touched surfaces are specially treated; door blades, taps, telephone receivers, TV remote controls, light switches and minibars are additionally disinfected after cleaning.
  • To protect our guests and employees, we only offer room cleaning during your stay upon request.
  • All towels and bed linen are washed at 90 degrees.
  • Bathroom amenities, which are made available to our guests, are thoroughly disinfected beforehand and completely replaced after each departure.
  • All non-basic elements are removed from the rooms, such as coffee / tea stations, magazines, brochures, pens, notepads, guest folders or laundry bags.
  • After cleaning, our rooms are thoroughly ventilated and occupied again after up to 48 hours (if availability allows).
  • The capacity utilization of the rooms is greatly minimized.
  • Our housekeeping staff works with masks and gloves. After each room, hands are washed thoroughly; gloves and cleaning cloths are changed.

4. MEETINGS, RESTAURANTS & BARS

  • There is a change from buffet breakfast to a la carte or a continental breakfast served in the room (depending on occupancy).
  • We are reducing our capacities to honor at least 1.50 m distance between tables. If the minimum distance is less than 1.5 m, mouth and nose protection must be worn in all public areas.
  • Only an a la carte service will be offered, menus will be available on your own device via a QR code or designed as a one-way menu card.
  • Payment will be completely contactless.
  • Disinfection dispensers and defined routes are set up.
  • No table linen, cruet stands or cloth napkins are offered.
  • Due to their traceability, guest data is collected and stored for 4 weeks. Then they are deleted.
  • Coffee breaks and drinks are no longer offered as buffets, these will be available at each seat as individual portion
  • Lunch for groups will only be available as set menu in our restaurant
  • The service staff always works with a face mask and washes / disinfects their hands thoroughly after each contact with guests.
  • Access is restricted.

5. OUR SPA, FITNESS and POOL AREA (currently closed)

  • From August 5, the Palace Spa Berlin (pool and fitness area) will be open to hotel guests every day from 7 a.m. to 11 a.m. and from 5 p.m. till 9 p.m.
  • The capacity of the pool and the fitness area has been limited due to hygienic measures. The sauna area remains closed. Pool (max. 8 people), fitness (max. 6 people), showers and changing rooms (max. 2 people) are accessible considering the total number of people from a maximum of 20 people.
  • Persons with symptoms of illness are not allowed to enter the wellness area. Please wear a face mask and disinfect your hands when entering. Access only by providing personal information. These will be destroyed after 3 weeks.
  • We kindly ask you to enter the spa with your bathrobe which is provided in your hotel room and to take one large and one small towel per person out of your room. For hygienic reasons towels cannot be handed out in the spa area. Please wear bathing shoes in the spa and sports shoes in the fitness area.
  • The highest hygiene standards are observed in the pool and massage area. The services are offered as part of the precautionary measures taken or using disposable materials. Massages are available only on request.
  • All pool chairs and utensils are disinfected and cleaned daily. The distance between the chairs by the indoor pool is reset according to the safety distance regulation. All employees responsible for these services must follow the disinfection guidelines before and after treatment and work with masks.
  • All sports equipment, machines and equipment in our fitness room have been newly set up at certain intervals and are disinfected immediately after each use.In the fitness area, intensive endurance training must be avoided. No physical contact or assistance during training. Towels are required at all times! Exercise only with your own towel (no towel rental). Small sports devices and mats are not available and may be brought for personal use. Training equipment must be disinfected before and immediately after use. Please wear sports shoes during your exercise.
  • General areas such as changing rooms, showers, toilets, wardrobes and keys and all materials such as used towels, bathrobes, etc. are thoroughly cleaned and disinfected. These areas may still be closed or not available.
  • A minimum distance of 1.5 - 2 m must be observed. Adherence to the sneeze etiquette (coughing or sneezing in the crook of the arm or in a handkerchief, not in the hand).
  • Please follow the instructions of the staff at all times.
  • Please take a shower before swimming and wash yourself thoroughly with soap.
  • The spa operator can make further changes at any time without further notice.